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Covid-19 Update: What you need to know

In line with the latest advice from the Government, there will be no kaimahi at Te Whare o Te Waipounamu from  COB Tuesday 24 March. A reminder that we will remain closed to all manuhiri. These measures will remain in place while the country is at alert level 4, which will be for four weeks from Wednesday 25 March.

However the Whai Rawa tīma is working and contactable and it’s business as usual for us. If you need to contact us, please email us in the first instance at [email protected] We’re also available on Facebook Messenger. As we’re experiencing high levels of calls we recommend you email us first and we’ll prioritise coming back to you as soon as we can.

The tīma is available to help and support with anything you might need at this time and we’re working on details for financial hardship assistance for you which will be available shortly. Remember you can’t access your tamariki accounts only your own.

Any withdrawal applications will be processed as normal including first home, tertiary and retirement. Please allow 10 working days for these to be processed as normal.
Note with market fluctuations recently we advise you check your account balance before proceeding with withdrawals and contact us if you’re not sure how much you will have available.

More information is available here.