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How to Complain

Any complaint received will be investigated and we will take appropriate steps to try and resolve it.

If you have any questions or complaints, please contact the Complaints Officer of Whai Rawa Fund Limited. The Complaints Officer can be contacted at:

WHAI RAWA FUND LIMITED
Te Whare o Te Waipounamu
15 Show Place
PO Box 13046
Addington
Christchurch 8024
Ph: 0800 942 472
Email: [email protected]

If we cannot resolve any matter relating to your investment to your satisfaction you can contact the Business Manager, Trustees Executors Limited. The Business Manager can be contacted at:

BUSINESS MANAGER
TRUSTEES EXECUTORS LIMITED
Level 5
10 Customhouse Quay
Wellington 6011
Ph: (04) 495 0999

If after this, the complaint is not satisfactorily resolved, members are welcome to contact Financial Services Complaint Limited (FSCL) our chosen dispute resolution provider. FSCL will not charge a fee to any complainant to investigate or resolve a complaint. FSCL can be contacted at:

FINANCIAL SERVICES COMPLAINTS LIMITED (FSCL)

P O Box 5967
Wellington 6145
Ph:  0800 347 257
Fax:  04 472 3727
Email: [email protected]

Whai Rawa is also a member of the Australian Financial Complaints Authority (AFCA). If you are an Australian resident, instead of complaining to the FSCL, you can complain to AFCA, who can be contacted at:

AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
GPO Box 3
Melbourne
Victoria 3001
Ph: 1800 931 678 (free call 1)

Email : [email protected]rg.au