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Haere mai, your new member experience is here.

Haere mai, welcome to your new digital experience: a website designed to make it easy for you to manage your account, anywhere, anytime, on any device. The new digital platform also means a new login experience for our members, please follow the instructions provided.

Logging in for the first time?

If you are logging into the new experience for the first time, please click the ‘Login’ below and select ‘Reset your pin/password’. Follow the instructions to confirm your new password. Note your password needs to be no longer than 8 characters and be both numbers and letters.
For further support, please refer to our login FAQs below or contact us on 0800 WHAI RAWA (0800 942 472).

 

Multi-factor Authentication is live

We’ve added a new security access step to your Member Account login, known as Multi-factor Authentication. Increasing the security of your data is important to us and this improved process has been planned as part of improvements to your member experience. It is an extra way to help prevent your information being hacked by a third-party.

 

Read our FAQs below for more information on what to do and how to access your account.

LOGIN FAQs
I'm logging in for the first time. What do I need to do?

STEP 1 Click login above.

STEP 2 Click on the reset your Password link.

STEP 3 Type in your Whakapapa/Whai Rawa number without the first zero (if you have a zero) into the member number box.  Then type in your Date of Birth and follow the instructions.

NOTE: To set up and use your online account we need to have your valid email address on record. If we don’t have your email address please call us on 0800 WHAI RAWA (0800 942 472).

I haven't received a 'Reset your password' email?

To set up and use your online account we need to have your valid email address on record. If we don’t have your email address please call us on 0800 WHAI RAWA (0800 942 472).

What do I need to do to access my account?

Below are steps to help you log in to the website:

1.Click the login button above.

2.Enter your six-digit member number (remove the leading zero if applicable; i.e. 012345 = 12345) and password. You’ll be directed to the MFA registration page.

3.You will be asked to confirm your contact details we have on file or update/create new contact details, to receive the temporary verification code. You can request the code to be sent to you via email, SMS/text message, or via a phone call. Note – when typing in your cell phone number you should drop the leading 0 i.e. +64 29 344 5643

4.Enter the temporary code you receive to complete the authentication process and access your personal account. The temporary verification code is case sensitive, and it can take a few minutes before you receive the code.

5.You will then be requested to create a new password. Your new password will need to have:

  • Between 8 and 16 characters
  • Contain at least 1 letter
  • Contain at least one number
  • Contain at least one special character (for example # or *)

6.If you have forgotten your password and your email address is already registered, then you can reset your password online at any time.

 

Although we don’t expect you to encounter any problems with MFA, if you experience any difficulties or want to find out more about MFA, please call our Contact Centre between 8.30am and 5pm Monday to Friday on 0800 WHAI RAWA.

What should my password be?

We recommend you change your password to something that is memorable to you, but not easy for other people to guess.

Choosing a strong password and keeping it safe is still very important. We recommend using strong, unique passwords for your online accounts.

You’ll need to reset your password the next time you log in. Your new password will need to have:

  • Between 8 and 16 characters
  • Contain at least 1 letter
  • Contain at least one number
  • Contain at least one special character (for example # or *)
Multi-Factor Authentication FAQs
What is Multi-Factor Authentication?

MFA combines your existing username and password with an additional security factor, usually a temporary verification code sent to you, to confirm your identity and keep your online information secure.

MFA has been widely adopted by banking and social media websites and apps, as it enhances online security by adding another level of identity verification and protection to online accounts.

Once MFA is implemented, upon logging in for the first time on any device, you will be asked to enter a verification code. You will be able to choose how you receive this, either by email, SMS/text, or phone call.

Once completed for that device you won’t have to repeat the MFA process each time you login, unless the authentication system detects unusual user behaviour (for example changes to device location, device resets, using different internet browsers, unusual times or frequency of accessing your account).

What do I need to do?

Below are steps to help you log in to the website:

1.Click the login button below.

2.Enter your six-digit member number (remove the leading zero if applicable; i.e. 012345 = 12345) and password. You’ll be directed to the MFA registration page.

3.You will be asked to confirm your contact details we have on file or update/create new contact details, to receive the temporary verification code. You can request the code to be sent to you via email, SMS/text message, or via a phone call.

4.Enter the temporary code you receive to complete the authentication process and access your personal account. The temporary verification code is case sensitive, and it can take a few minutes before you receive the code.

5.You will then be requested to create a new password. Your new password will need to have:

  • Between 8 and 16 characters
  • Contain at least 1 letter
  • Contain at least one number
  • Contain at least one special character (for example # or *)

6.If you have forgotten your password and your email address is already registered, then you can reset your password online at any time.

What should I do if MFA doesn't work?

Although we don’t expect you to encounter any problems with MFA, if you experience any difficulties or want to find out more about MFA, please call our Contact Centre between 8.30am and 5pm Monday to Friday on 0800 WHAI RAWA.