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Haere mai! Welcome to your online Whai Rawa account

Haere mai, welcome to your online Whai Rawa account. This account area is designed to make it easy for you to manage your account, anywhere, anytime, on any device. Please note the change to a digital platform also means a new login experience for our members, so please follow the instructions provided.
LOGIN FAQs
I'm logging in for the first time. What do I need to do?

STEP 1 Click login above.

STEP 2 Click on the reset your Password link.

STEP 3 Type in your Whakapapa/Whai Rawa number without the first zero (if you have a zero) into the member number box.  Then type in your Date of Birth and follow the instructions.

NOTE: To set up and use your online account we need to have your valid email address on record. If we don’t have your email address please call us on 0800 WHAI RAWA (0800 942 472).

I haven't received a 'Reset your password' email?

To set up and use your online account we need to have your valid email address on record. If we don’t have your email address please call us on 0800 WHAI RAWA (0800 942 472).

What should my password be?

We recommend you change your password to something that is memorable to you, but not easy for other people to guess.

Choosing a strong password and keeping it safe is still very important. We recommend using strong, unique passwords for your online accounts.

You’ll need to reset your password the next time you log in. Your new password will need to have:

  • Between 8 and 16 characters
  • Contain at least 1 letter
  • Contain at least one number
  • Contain at least one special character (for example # or *)