Contact us on 0800 WHAI RAWA (0800 942 472) or 03 366 4344 for all enquiries.
You can reach us between 8.30am and 5.00pm Monday to Friday, except public holidays.
Calling from overseas: +64 3 366 4344
Fax us: +64 3 341 6792
Email us: [email protected]
Write to us: Whai Rawa, P O Box 13-046, Christchurch 8141
Visit us: Te Whare o Te Waipounamu, 15 Show Place, Addington, Christchurch
We appreciate feedback that helps us improve the service we provide to you, other members and whānau. If you would like to make a complaint or provide any other feedback in relation to Whai Rawa you can do so by contacting us in any of the above ways.
If you have a complaint you should first contact the Complaints Officer at Whai Rawa Fund Limited. Any complaint received will be investigated and we will take appropriate steps to try and resolve it.
The Complaints Officer can be contacted at:
Whai Rawa Fund Limited
Telephone: 0800 942 472 or Email: [email protected]
If after this, the complaint is not satisfactorily resolved, members are welcome to contact Financial Services Complaint Limited (FSCL) our chosen dispute resolution provider.
FSCL can be contacted at:
Financial Services Complaints Limited
P O Box 5967
Phone: 0800 347 257 Fax: 04 472 3727 Email: [email protected]
If you are a member resident in Australia who finds an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
AFCA can be contacted at:
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678 (free call)  Email: [email protected]