Contact us on 0800 WHAI RAWA (0800 942 472) or 03 366 4344 for all enquiries.
You can reach us between 8.30am and 5.00pm Monday to Friday, except public holidays.
Calling from overseas: +64 3 366 4344
Fax us: +64 3 341 6792
Email us: [email protected]
Write to us: Whai Rawa, P O Box 13-046, Christchurch 8141
Visit us: Te Whare o Te Waipounamu, 15 Show Place, Addington, Christchurch
We appreciate feedback that helps us improve the service we provide to you, other members and whānau. If you would like to make a complaint or provide any other feedback in relation to Whai Rawa you can do so by contacting us in any of the above ways.
Any complaint received will be investigated and we will take appropriate steps to try and resolve it. If after this, the complaint is not satisfactorily resolved, members are welcome to contact Financial Services Complaint Limited (FSCL) our chosen dispute resolution provider.
Their contact details are:
Financial Services Complaint Limited (FSCL)
P O Box 5967
Ph: 0800 347 257
Fax: 04 472 3727
Email: [email protected]
Members in Australia can contact the Australian Financial Ombudsman’s Dispute Resolution Service. They can be contacted as follows:
Ph 1300 78 08 08, 9am – 5pm AEST weekdays.
The cost is that of a local rate from landline phones anywhere in Australia.
Mobile phones incur standard mobile call rates.
Postal address: GPO Box 3, Melbourne VIC 3001.