Haere mai!

STEP 1 Click login above.

STEP 2 Click on the reset your Password link.

STEP 3 Type in your Whakapapa/Whai Rawa number without the first zero (if you have a zero) into the member number box.  Then type in your Date of Birth and follow the instructions.

NOTE: To set up and use your online account we need to have your valid email address on record. If we don’t have your email address please call us on 0800 WHAI RAWA (0800 942 472).

To set up and use your online account we need to have your valid email address on record. If we don’t have your email address please call us on 0800 WHAI RAWA (0800 942 472).

Below are steps to help you log in to the website:

1.Click the login button above.

2.Enter your six-digit member number (remove the leading zero if applicable; i.e. 012345 = 12345) and password. You’ll be directed to the MFA registration page.

3.You will be asked to confirm your contact details we have on file or update/create new contact details, to receive the temporary verification code. You can request the code to be sent to you via email, SMS/text message, or via a phone call. Note – when typing in your cell phone number you should drop the leading 0 i.e. +64 29 344 5643

4.Enter the temporary code you receive to complete the authentication process and access your personal account. The temporary verification code is case sensitive, and it can take a few minutes before you receive the code.

5.You will then be requested to create a new password. Your new password will need to have:

• Between 8 and 16 characters
• Contain at least 1 letter
• Contain at least one number
• Contain at least one special character (for example # or *)

6.If you have forgotten your password and your email address is already registered, then you can reset your password online at any time.

Although we don’t expect you to encounter any problems with MFA, if you experience any difficulties or want to find out more about MFA, please call our Contact Centre between 8.30am and 5pm Monday to Friday on 0800 WHAI RAWA.

We recommend you change your password to something that is memorable to you, but not easy for other people to guess.

Choosing a strong password and keeping it safe is still very important. We recommend using strong, unique passwords for your online accounts.

You’ll need to reset your password the next time you log in. Your new password will need to have:

• Between 8 and 16 characters
• Contain at least 1 letter
• Contain at least one number
• Contain at least one special character (for example # or *)

MFA combines your existing username and password with an additional security factor, usually a temporary verification code sent to you, to confirm your identity and keep your online information secure.

MFA has been widely adopted by banking and social media websites and apps, as it enhances online security by adding another level of identity verification and protection to online accounts.

Once MFA is implemented, upon logging in for the first time on any device, you will be asked to enter a verification code. You will be able to choose how you receive this, either by email, SMS/text, or phone call.

Once completed for that device you won’t have to repeat the MFA process each time you login, unless the authentication system detects unusual user behaviour (for example changes to device location, device resets, using different internet browsers, unusual times or frequency of accessing your account).

Below are steps to help you log in to the website:

1.Click the login button below.

2.Enter your six-digit member number (remove the leading zero if applicable; i.e. 012345 = 12345) and password. You’ll be directed to the MFA registration page.

3.You will be asked to confirm your contact details we have on file or update/create new contact details, to receive the temporary verification code. You can request the code to be sent to you via email, SMS/text message, or via a phone call.

4.Enter the temporary code you receive to complete the authentication process and access your personal account. The temporary verification code is case sensitive, and it can take a few minutes before you receive the code.

5.You will then be requested to create a new password. Your new password will need to have:

• Between 8 and 16 characters
• Contain at least 1 letter
• Contain at least one number
• Contain at least one special character (for example # or *)

6.If you have forgotten your password and your email address is already registered, then you can reset your password online at any time.

Although we don’t expect you to encounter any problems with MFA, if you experience any difficulties or want to find out more about MFA, please call our Contact Centre between 8.30am and 5pm Monday to Friday on 0800 WHAI RAWA.